Rooted in Respect.
Guided by Care.
Palora was founded on a straightforward belief: older adults thrive when supported with both skill and genuine human warmth, in the comfort of their own home.
Back to HomeFrom a Family's Need to a Family's Mission
Palora began in 2016 when our founder, Chen Wei-Lin, found herself struggling to arrange consistent, trustworthy care for her own aging mother following a hip replacement. The options available at the time felt either impersonal or inadequate for the subtleties of daily home life.
She assembled a small team of trained care aides and began working directly with families in Shilin District, Taipei — focusing on the kind of attentive, personalized support she had wished existed for her own family. Word spread, and Palora grew steadily through referrals and trust.
Today, Palora works with over 180 families across Taipei, offering three structured care arrangements and a commitment to continuous professional development for every aide in our network.
We remain a purpose-led organization. Decisions are guided not by volume, but by the standard of care we can genuinely maintain. We grow only as fast as we can ensure quality.
Founded in Taipei
Families Served
Active Care Aides
Average Rating
What Guides Every Decision We Make
Dignity First
Every older adult deserves to be treated with patience, respect, and a recognition of their individual identity.
Genuine Safety
Structured protocols, screened aides, and clear communication ensure every family feels confident and secure.
Honest Communication
We share updates openly, acknowledge limitations honestly, and welcome questions at every stage.
Continuous Growth
Our aides receive regular training refreshes and professional development so care standards improve over time.
Our Core Team
Chen Wei-Lin
Founder & Director
With over 15 years working in social welfare and eldercare coordination across Taipei, Wei-Lin built Palora to offer what she herself needed as a family member navigating the care system.
Lin Ming-Hui
Head of Care Quality
A registered nurse with a background in geriatric ward management, Ming-Hui oversees aide training, care protocols, and quality assessment across all active care arrangements.
Huang Jui-Ting
Family Liaison Coordinator
Jui-Ting is the first voice most families hear when they contact Palora. She handles consultations, coordinates care introductions, and ensures smooth ongoing communication between families and aides.
Quality & Professional Standards
Taiwan Care Aide Certification
All aides hold or are working toward formal certification under Taiwan's long-term care aide training framework.
Regular Quality Reviews
Care quality is assessed through scheduled family check-ins and structured aide performance reviews every quarter.
Background Screening
Criminal background checks and professional reference verification are completed before any aide joins the Palora network.
Client Privacy Protocols
Client information and health records are handled under strict confidentiality procedures compliant with applicable Taiwan regulations.
First Aid & Safety Training
All aides maintain current first-aid certification and are trained in fall prevention, emergency response, and safe mobility assistance.
Continuing Professional Development
Aides participate in regular workshops covering dementia awareness, medication handling, and person-centred care approaches.
Professional Elderly Home Care in Taipei
Palora operates in Shilin District, Taipei, serving families throughout the northern districts of the city. Our focus is on in-home support for older adults — structured, consistent, and built around each individual's rhythm of daily life.
The foundation of our approach is continuity. We assign a dedicated aide to each client wherever possible, allowing familiarity to build naturally over time. Older adults respond well to known faces and consistent routines, and our scheduling model is designed to support this.
Families who work with Palora value the open communication we maintain throughout the arrangement. Progress updates, schedule changes, and health-related observations are shared clearly and promptly. Family members who live elsewhere in Taiwan — or abroad — find this particularly reassuring.
Whether a loved one needs a few hours of companionship each day or comprehensive full-time support, Palora shapes the care arrangement around actual needs rather than fixed packages. We welcome enquiries from families at any stage of planning.
Ready to Learn More?
A brief, unhurried conversation with our team is the best place to start. We will take the time to understand your family's situation and explain how Palora might help.
Contact Our Team